FAQ - Complaint

If your goods from Hogsta Ridpsort on delivery are damaged, defective or incomplete, you have the right to make a complaint.
The complaint must be made within a reasonable time from the time you discovered the fault. 2 months is considered reasonable in most cases.

Start by sending us an email with a picture of the defective item and a clear description of what is wrong, email to: reklamation@hogstaridsport.com.
If you come to the store, be sure to include the receipt to make a complaint. We cannot approve complaints without a receipt or invoice.

Send the damage item to us and please attach the withdrawal form. The withdrawal form can be found in a link at the bottom of the page. The item you send back must be well cleaned or washed. Hogsta Ridsport reserves the right to charge a fee of SEK 150 per item for any washing / cleaning that must be done.

We will replace you for the return shipping after we have approved the complaint or we will send you a return note. Send the complaint in a traceable way so that the shipment can be tracked all the way.

Send to: Hogsta Ridsport AB, Hogsta 12, Lambaruddsvägen, 178 93 Drottningholm.

In consultation with our supplier, we then make a decision whether to replace the product or if it can be repaired free of charge. In the first instance, the product is repaired. If the product fails to repair, we will send you a new item, provided it is in stock. Should none of the above alternatives be possible, we will refund you what you have paid for the goods.

If the complaint is not approved, the defect may be remedied anyway but then counted as repair and the cost of any repair, by agreement, will be charged to you.

Download withdrawal form here.